Draft for business approval
Refund & Cancellation Policy
Because many PMP products are custom, cancellation and refund eligibility depends on how far design, purchasing, production, shipping, or installation has progressed.
This draft is provided for review and is not final business policy until approved by Printers Media Plus.
Before design work begins
A customer may request cancellation before design or production work begins. PMP will review whether any payment-provider fees, purchased materials, reserved services, or other committed costs have already been incurred.
BUSINESS APPROVAL REQUIRED: Set the final treatment of deposits and third-party transaction fees.
After design work begins
When design, file preparation, vehicle or site review, proof development, or prepress has begun, PMP may retain or charge for completed work and committed costs. PMP will explain the status before finalizing a cancellation response.
BUSINESS APPROVAL REQUIRED: Set the approved design-work cancellation calculation; no percentage is established by this draft.
After proof approval
Approval authorizes PMP to proceed with the approved scope. Changes or cancellation after approval may require payment for design, prepress, materials, scheduling, and other committed work, even if printing has not finished.
BUSINESS APPROVAL REQUIRED: Approve the final change-order and post-approval cancellation policy.
After production begins
Custom printed or fabricated goods generally cannot be returned to inventory once production begins. PMP will review verified defects, production errors, shipping damage, or other service issues and determine the appropriate remedy under the approved order terms.
BUSINESS APPROVAL REQUIRED: Approve remedies, claim deadlines, inspection requirements, and whether eligible issues are reprinted, credited, repaired, or refunded.
Installation scheduling
Installation cancellations or rescheduling may involve reserved labor, travel, equipment, permits, or site-access costs. Customers should contact PMP as soon as possible when a schedule changes.
BUSINESS APPROVAL REQUIRED: Set notice periods, rescheduling charges, weather rules, and no-access or unsafe-site charges.
How to request a cancellation or report a problem
Contact PMP with the account and project, quote, order, or invoice reference. Do not dispose of allegedly defective or damaged goods until PMP provides instructions. Approved refunds are returned through the supported payment process when practicable; timing may also depend on the payment provider.
Questions or requests
Contact Printers Media Plus at info@printersmediaplus.us. Please include enough information for PMP to identify the relevant account, project, quote, or order.